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REPAIRS

At CHURCH’s, we take shoemaking very seriously.

We believe that shoes should be made to last but, like us, shoes need a little TLC.

We want to help you keep your shoes looking their best for as long as possible - some of our customers are still looking fly in pairs they purchased thirty years ago -so, along with our Shoe Care Guide, we’ve put together all the information you need to know such as when, where and how your CHURCH’S can be repaired within our specialist repairs department in Northampton.

REPAIRS

MADE TO LAST

THE GOODYEAR WAY

 

By now you’ve probably realised that we’re big fans of the Goodyear Welt.

 

 

The majority of our shoes are constructed using this method because Goodyear shoes are made to last, and that’s how they should be. It just so happens that they are also constructed to be deconstructed, which means we can fully refurbish most Goodyear shoes.

 

Goodyear construction not only helps improve water resistance, increasing the longevity of your shoes and enabling them to be resoled over and over again, it also allows us to keep your insole intact during the repair process. The insole will have moulded to the shape of your foot, wear upon wear, creating a comfortable, personalised fit which you probably don’t want to sacrifice.  Of course, if the sole needs replacing we can do that too.

A BESPOKE REPAIR

A CHURCH’S repair is no standard repair.

 

Unlike most repairers, we don’t just resole and re-heel your shoes. In most cases each shoe will be stripped back to the upper and insole, meaning that out of the 250 process required to create a CHURCH’S Goodyear shoe, 60 of these will be completed during a repair.

 

Due to the level of workmanship involved, the process can take up to 8 weeks. This may sound like a long time but a CHURCH’S repair is ultimately a bespoke process: the exact repair requirements will depend on the condition of each part of the shoe, which will vary from one pair to the next. Many of the processes involved in creating our shoes would, in production, be completed on a machine but during a repair must be handworked. A typical repair will cover any or all of the following:

 

  • Initial assessment
  • Stripping of the shoe to the upper and insole
  • Reshaping of the upper on the appropriate last
  • Re-welting and resoling
  • Heel replacement
  • Adding a new heel and sock pad
  • Adding a new insole if necessary
  • Clean and polish
  • Relacing with replacement laces
  • Repackaging with new box and shoe bags

REPAIRS
REPAIRS

CHURCH’S REPAIR SERVICE

We recommend all of our shoes be sent back our stores for a comprehensive evaluation before passing to our authorised repairers.

 

What can be repaired?

We can offer full service repairs for all Goodyear welted styles, dependent on the condition of the shoes received.

 

How long will it take?

On average 2-4 weeks depending on demand.

 

How much will it cost?

It depends on the condition of the shoes received. We will be able to advise costs after evaluation by the store and repair factory.

How can I send my shoes for repair?

 

IN STORE: If you live close to a CHURCH’S store, you are welcome to visit us where one of our sales team will be able to assess the condition of your shoes for repair. They will then take payment for the repair and send your shoes to an authorized repairer. Your shoes will be sent back to the store for collection, where a member of the team will contact you.

MAIL: If you wish to send your shoes directly to our store, you may send your items to the address below. We recommend all shoes are sent on a tracked and signed for service. Before sending the shoes, please contact our store by email or by phone to specify your repair request.

The address to send your shoes to is as follows:

5-8-1 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

Contact information:

TEL: 03 3486 1801 

EMAIL: omotesando@church-footwear.com

REPAIRS

As a general rule, we can repair shoes twice. This completely depends on the condition of your shoes and if they have been repaired elsewhere.

 

Please note: some of our more streamlined styles and our women’s shoes may be constructed using a Blake stitch or other method, which means only the soles and heels can be replaced. As we cannot guarantee a perfect outcome, we unfortunately don’t offer a repair service for styles not crafted using the Goodyear process.

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