Browse the site from the e-store menu, and let new arrivals inspire you or search your desired product by style, occasion or category, then filter by design, colour, material, and last to further refine your search. Once you have added the items to your shopping bag, you can verify your selection, modify or confirm your order, and proceed to checkout by entering the requested data.

You may also place an order on the Church's e-commerce by logging in through the My Account section.

Church-footwear.com offers a wide selection of products from both our core and seasonal collections and the catalogue is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact our Client Service by e-mail at client.service.jp@church-footwear.com stating the item code, product name and size. A member of our team will be happy to help you locate the item you are looking for. Alternatively, you can reach us on 0120-80-1873.

If an item is temporarily unavailable, it will be marked as "Out of stock" on its dedicated product page. Please be aware that, before order completion, other customers may purchase items added to your shopping bag.

By creating a personal account you will be able to enjoy the following benefits:

• Track your orders and review past purchases
• Request a return directly from your account
• Save your favourite items to your Wish List
• Stay updated on the latest arrivals
• Manage your account details, order history and email preferences.
  

As part of the Prada Group, you can use the same login information provided for your Church's account while purchasing online from any brands within the group.

We currently accept all major credit cards as indicated at checkout. Church's is continuously improving the e-commerce service and will be happy to receive suggestions for alternative payment methods.

The order total will only be charged after we have verified your card details, confirmed the availability of the products, and prepared the order for shipping. You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties, which will be detailed at the checkout.

Church-footwear.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

After selecting "Buy" and confirming your order, the payment will pass through a security check. Once completed, you will receive a confirmation e-mail at the provided e-mail address containing a summary of your order's details, such as the description, product data and the total amount of the order, including taxes and any shipping costs. Upon order shipment, we will send a shipping confirmation featuring details to help track the delivery with our courier.

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an e-mail acknowledging your order within 24 hours from completion, please contact our Client Service to verify if the order was correctly received.

For security reasons, we cannot change the items in your order or the shipping. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, delivery can no longer be cancelled. However, you may still request a return by following the instructions in the “Returns” section.

Church's works with a dedicated courier to deliver fast, secure transit of all orders. Available items are delivered within 2-4 business days from the order confirmation e-mail. Once the package is shipped, you will receive a shipping confirmation by Church's, and a separate e-mail from our courier with information on how to track your delivery.

Occasionally, items may not be immediately available in Japan, and need to be requested from Italy. In this case, your order may take longer to reach you, and we will keep you updated on any further delays.

If nobody is available to sign for the package, our courier will leave a notification and a contact number to reschedule the delivery. If you need further assistance, please contact our Client Service.

Church's offers complimentary shipping and returns via a dedicated courier on all orders placed through our website.

All orders placed on church-footwear.com are trackable.

A tracking number from our courier will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number, and a link to track the package. You can also access this information in My Account.

Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, please change the location on the website menu before placing your order.

Unfortunately, as all shipments require a signature authentication upon delivery, we are unable to deliver to PO Boxes or to general delivery addresses.

All footwear orders from Church's will be packaged inside our custom made shoe boxes, tied with a ribbon and placed within a brown Church's bag. This is then placed inside an unlabeled black shipping box which is padded to further protect your order during delivery. All other items will be packaged in a similar way.

If, for any reason, you are not fully satisfied with your purchase, you may return the product(s) free of charge within 14 days of delivery. If you wish to cancel your order or return an item, you must notify us within 14 days of receipt, then return the item(s) within 14 days from the date of notification.

We recommend reading our Returns Policy before requesting a return.

1. Log into the dedicated "Returns" section of the website or click here and enter your order number and e-mail associated with the order.
2. Select the item(s) and quantity you wish to return, and choose your reason for return from the options provided.

Once your return has been processed successfully, we will send you a confirmation e-mail.

At this time, www.church-footwear.com is unable to accept exchange requests. Please request a return and create a new order for the replacement item.

Once the package is received, we will verify the condition of the item(s) before accepting your return and authorising the refund.

This will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency, within 14 days from receipt of the returned items. We will send you a confirmation e-mail as soon as we authorise the refund. The duration in which the refund amount will appear in your account is subject to the conditions of the payment method used.

The item(s) must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way, and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

Further information regarding returns can be found in our Returns Policy. We recommend reading it before requesting a return.

Although Church's has its own size chart, we show sizes on each product page relevant to the size for the country or region you are accessing the website from (e.g Italy sizing for the Italy site). You can also view our size conversion chart if needed. Please note, most of our shoes are found in both full and half sizes.

Church's men’s shoes are sized by both length and width. While the length measurement for our shoes follows general shoe sizing, the precise width measurements can vary between lasts used, therefore we group these into three widths from standard to wide: F, G, H.

To find your perfect fit, please view our Size & Fit Guide, available on each product page.

We offer free returns on all items purchased on www.church-footwear.com. Thus, when in doubt, we always recommend ordering multiple sizes to try on at home.

The last is the solid structure used to shape a shoe. It defines its fitting properties, specific heel height, toe shape, width and size.

Most of our shoes are made on a last, each of which is identified by a number. We have several popular last shapes, some of which have been around for decades. For a more comprehensive explanation on lasts, please contact our Client Service at client.service.jp@church-footwear.com.

The Goodyear method is synonymous with quality handmade English shoes. A long construction process, it involves sewing a welt (strip of leather) between the upper and insole and then into the sole. This helps prolong the life of a shoe by preventing water penetration and allowing for repeated resoling, thus lengthening the lifespan by years or even decades.

Church's is famous for its Goodyear welted construction, in use for over a hundred years. The majority of our shoes are made in our factory in Northampton using this method. Each shoe's construction type is stated in its dedicated product page.

A pair of Church's can last years or decades, depending on how well you care of them. Although we can fully refurbish the soles of your Goodyear shoes, we cannot replace the uppers which is why regular cleaning and polishing is important.

Follow a few key steps to prolong the life of your Church's:

• Avoid wearing your shoes in bad weather, try to keep them dry
• Rotate your pairs, allow time for them to dry before wearing them again
• Use a shoehorn to put on your shoes
• Insert a shoe tree as soon as you take your shoes off
• Clean and polish your shoes every two to three weeks
• Prevent soles from becoming completely worn down, otherwise we won’t be able to repair them
• Store them in their original box, away from light and dust

For a comprehensive guide, please view our Shoe care guide.

Church's is renowned for using the Goodyear construction, allowing easy refurbishment. For a complete repair service, we recommend sending your Goodyear welted shoes to our factory in Northampton.

Some of our more streamlined styles and our women’s shoes may be constructed using a Blake stitch, which means only the soles and heels can be replaced. As we cannot guarantee a perfect outcome, we unfortunately don’t offer a repair service for Blake stitched shoes or sneakers.

If shoes have been previously repaired by an unauthorised third party, we will be unable to offer a repair.

For further information on our repair service, please view our Repairs page.

An in-store appointment with a staff member is the perfect opportunity to discover the Church's world, ask any questions and receive an expert's guidance in choosing the right shoe for any occasion.

During the appointment, a Church's specialist will take you through our collections, tell you about our heritage and the craftsmanship required to create our shoes, helping you find the perfect style, size and fit to suit your requirements.

Please click here to book an appointment.