Returns

We hope that you are delighted with every order you receive from CHURCH’S, but if you are not satisfied with your items, you may return them free of charge within 14 days of delivery.

The information below explains how to request a return and details on returns standards, timescales, refunds and issues arising from damaged or faulty items. If you require any further information not covered here, please do not hesitate to contact us at client.service.jp@church-footwear.com or 0120-80-1873.

To initiate the return of your items please follow the steps below. This information is also stated on the returns slip within your order:

1. Log into the dedicated returns section of the website or click here and enter your order number and email associated with the order.
2. Select the item(s) and quantity you wish to return and choose your reason for return from the options provided.
3. Once our client service team receives your return request they will contact you to confirm your preferred collection date and time, which will then be arranged on your behalf.
4. Please place items into the box along with original proof of purchase and seal securely, ready for the courtier to collect. If you have any further questions, please feel free to contact us at 0120-80-1873 or by email at client.service.jp@church-footwear.com.

Before completing the return, please make sure that your items meet the standards indicated under ‘Product Conditions’ below.

We advise that all items to be returned are sent using our free returns service with our courier. Otherwise, CHURCH’S will not be liable for any loss, damage or theft and any costs incurred will not be reimbursed.

You will receive an email confirmation once your return has been processed successfully.

All items should be returned to us new, unused and with all Church's security tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer.

Whilst trying on or deciding whether to keep shoes, please ensure the soles are protected by standing on a carpeted surface and keep the security tags attached.

Please refer to our Terms & Conditions for full information.

Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate.

All successfully returned items will be credited to the payment method used when placing the order and in the same currency, less any shipping costs, if any. We will send you a confirmation e-mail as soon as we have authorised the refund. The time in which the credited amount will appear on your statement is subject to your card issuer.

Please note, items should not be returned to us without prior notice. All return requests should be submitted through the returns section of www.church-footwear.com. Items returned to us without prior notification may not be refunded.

We are unable to process exchange requests. Please request a return and create a new order for the replacement item.

You can cancel your order until the date of shipping for any reason free of charge.  We are unable to accept cancellation requests made on or after the date of shipping. Exceptions apply. Please refer to our Terms & Conditions for more information.

For any questions or further information, please see our General Terms of Sale or contact Church's Client Service by e-mail at client.service.jp@church-footwear.com or 0120-80-1873.