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At CHURCH’s, we take shoemaking very seriously.

We believe that shoes should be made to last but, like us, shoes need a little TLC.

We want to help you keep your shoes looking their best for as long as possible - some of our customers are still looking fly in pairs they purchased thirty years ago -so, along with our Shoe Care Guide, we’ve put together all the information you need to know such as when, where and how your CHURCH’S can be repaired within our specialist repairs department in Northampton.





By now you’ve probably realised that we’re big fans of the Goodyear Welt.



The majority of our shoes are constructed using this method because Goodyear shoes are made to last, and that’s how they should be. It just so happens that they are also constructed to be deconstructed, which means we can fully refurbish most Goodyear shoes.


Goodyear construction not only helps improve water resistance, increasing the longevity of your shoes and enabling them to be resoled over and over again, it also allows us to keep your insole intact during the repair process. The insole will have moulded to the shape of your foot, wear upon wear, creating a comfortable, personalised fit which you probably don’t want to sacrifice.  Of course, if the sole needs replacing we can do that too.


A CHURCH’S repair is no standard repair



Unlike most repairers, we don’t just resole and re-heel your shoes. In most cases each shoe will be stripped back to the upper and insole, meaning that out of the 250 process required to create a CHURCH’S Goodyear shoe, 60 of these will be completed during a repair.


Due to the level of workmanship involved, the process can take up to 12 weeks. This may sound like a long time but a CHURCH’S repair is ultimately a bespoke process: the exact repair requirements will depend on the condition of each part of the shoe, which will vary from one pair to the next. Many of the processes involved in creating our shoes would, in production, be completed on a machine but during a repair must be handworked. A typical repair will cover any or all of the following:


  • Initial assessment

  • Stripping of the shoe to the upper and insole

  • Reshaping of the upper on the same last

  • Re-welting and resoling

  • Heel replacement

  • Adding a new heel and sock pad

  • Adding a new insole if necessary

  • Clean and polish

  • Relacing with replacement laces

  • Repackaging with new box and shoe bags





We recommend all of our shoes be sent back their birthplace at our Northampton factory for a full service with our repairers - they’re the experts afterall.



In Northampton we can offer full service repairs for all Goodyear welted styles, dependant on the condition of the shoes recieved.  



On average 6-8 weeks depending on demand (at times this can be extended to 12 weeks)




Goodyear Welts:  $280 


Crown Collection:  $460 





 From within the USA we ask that you send your shoes directly to our Chicago Store where a member of our sales team will be able to assess the condition of your shoes. Should they deem them repairable, they will then send your shoes on to our Northampton Factory in the UK. 


Please arrange to send your items to the address below, including any specific repair request information. We recommend all shoes are sent on a tracked and signed for service.


        75 E Walton St, Chicago, IL 60611, USA

        TEL:  +1 312-649-9425



Once the repair is complete we will contact you for final payment for the service. We will then send your shoes back to Chicago who will arrange a delivery to your preferred address.



Local repairs may be able to carry out services that we do not offer in Northampton such as partial repairs or re-soling for women’s Blake stitched shoes, but we cannot take responsibility for the outcome of these repairs and caution customers to use these third parties at their own risk.


We are unable to offer our official CHURCH’S Repair Service for shoes that have been previously repaired by an unauthorised third party. This is for many reasons, including:


  • the quality and method of repair is unknown.
  • other repair companies use different nails, rivets, adhesives and stitching methods to attach sole and heel components.

  • methods used by an outside repairer may have damaged key components in the shoe meaning a repair cannot be successfully completed in future.

  • external repairers do not have the original lasts our products are made on so damages to the upper may have also occurred during repair.


As a general rule, we can repair shoes twice. This completely depends on the condition of your shoes and if they have been repaired elsewhere.

Please note: some of our more streamlined styles and our women’s shoes may be constructed using a Blake stitch or other method, which means only the soles and heels can be replaced. As we cannot guarantee a perfect outcome, we unfortunately don’t offer a repair service for styles not crafted using the Goodyear process.

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