1. Type and source of data
During their normal operation, the computer systems and software procedures used to operate our Website collect certain personal data (log files). The transmission of such data is inherent to the use of internet communication protocols. This information is not collected in order to be associated with specific data subjects. However, due to its nature, this information can allow users to be identified by means of its processing and integration with data held by third parties. Such information includes the IP addresses or domain names of the computers you use to visit our Website, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user's operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our Website and to guarantee its correct operation.
Personal Data voluntarily provided by the data subject
We collect and process the Personal Data that you directly and voluntarily provide through our Website, by phone, email or incoming text messages and/or at a Prada Group store, when you:
(i) purchase our products in store or place online, remote and/or other orders;
(ii) use other functionalities available on the Website (for example: to subscribe to our newsletter, to send a request to our Client Service, to book an appointment in store, to connect or interact with us through social networks, etc).
(iii) choose to register into the Prada Group customer database (e.g. by creating your online account on the Website or completing our customer card) in order to be provided with a personalised and tailored customer experience and exclusive services and benefits reserved for registered members,
(iv) interact with our Client Service team or our sales staff, and/or
(v) use our services.
Depending on what you provide us with, the items of Personal Data may include your first and last name, title, location, date of birth, email address(es), billing address(es), delivery address(es), telephone number(s), credit card information, details of purchases, and/or any other information regarding you that you may decide to provide during the interactions with our Client Service or with sales staff.
If you decide to register to the Website through the social login function, please be informed that we will have access to the Personal Data of your social account (for example, your email address and your public profile) in accordance with the privacy settings of the applicable social media platform. For more information, please refer to the related privacy statements on the applicable social media platform; We do not oversee or control such social media services or user profiles on these platforms and do not establish privacy settings or rules regarding how Personal Data is used on such platforms.
In addition, we may also obtain information about you as a result of authentication or identity checks (for example, you may be asked to present your identity document when you pick up your purchase in-store). We use this information to identify you as a customer, to process your order, to deliver products and services and/or to process payments.
Furthermore, when you call, send an e-mail or text to our Client Service team and/or sales staff, we collect your e-mail address and/or phone number you used to contact us, so that we can reply to any request, as well as any additional Personal Data contained in your message or provided by you within the course of your interactions with us. Please note that calls may be recorded for quality assurance and record-keeping purposes. In such instance, you will be informed of this before the recording starts.
We may combine passively collected data with data that you actively submit to us so as to, for instance, provide better service to Website visitors, customize the Website based on your preferences, compile and analyze statistics and trends, to otherwise administer and improve the Website for your use, and to personalize offers (for example, combined information may allow us to recommend products to you based on what you have liked in the past). We may combine information collected on the Website with information collected by phone, email or incoming text message or from the in-store experience in order to provide a service customized to your needs. We may also combine information we collect about you from the different devices you use to access our Website and/or information we get from third parties with Personal Data we already have about you.
Personal Data of minors
You must be at least 16 years old (or older depending on your country or state of residence) in order to provide us with Personal Data and at least 18 years old to purchase products from our Website.
If we have actual acknowledge that a minor has provided, through the Website or otherwise, their Personal Data without a verifiable consent of parent of legal guardian, we will de-activate the minor’s account and take all reasonable measures to delete or make anonymous the minor’s Personal Data from our systems.