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      REPAIRS

      At CHURCH’s, we take shoemaking very seriously.

      We believe that shoes should be made to last but, like us, shoes need a little TLC.

      We want to help you keep your shoes looking their best for as long as possible - some of our customers are still looking fly in pairs they purchased thirty years ago -so, along with our Shoe Care Guide, we’ve put together all the information you need to know such as when, where and how your CHURCH’S can be repaired within our specialist repairs department in Northampton.

      MADE TO LAST

      THE GOODYEAR WAY

       

      By now you’ve probably realised that we’re big fans of the Goodyear Welt.

       

      The majority of our shoes are constructed using this method because Goodyear shoes are made to last, and that’s how they should be. It just so happens that they are also constructed to be deconstructed, which means we can fully refurbish most Goodyear shoes.

       

      Goodyear construction not only helps improve water resistance, increasing the longevity of your shoes and enabling them to be resoled over and over again, it also allows us to keep your insole intact during the repair process. The insole will have moulded to the shape of your foot, wear upon wear, creating a comfortable, personalised fit which you probably don’t want to sacrifice.  Of course, if the sole needs replacing we can do that too.

      A BESPOKE REPAIR

      A CHURCH’S repair is no standard repair

       

      Unlike most repairers, we don’t just resole and re-heel your shoes. In most cases each shoe will be stripped back to the upper and insole, meaning that out of the 250 process required to create a CHURCH’S Goodyear shoe, 60 of these will be completed during a repair.

       

      Due to the level of workmanship involved, the process can take up to 12 weeks. This may sound like a long time but a CHURCH’S repair is ultimately a bespoke process: the exact repair requirements will depend on the condition of each part of the shoe, which will vary from one pair to the next. Many of the processes involved in creating our shoes would, in production, be completed on a machine but during a repair must be handworked. A typical repair will cover any or all of the following:

       

      • Initial assessment

      • Stripping of the shoe to the upper and insole

      • Reshaping of the upper on the same last

      • Re-welting and resoling

      • Heel replacement

      • Adding a new heel and sock pad

      • Adding a new insole if necessary

      • Clean and polish

      • Relacing with replacement laces

      • Repackaging with new box and shoe bags

      CHURCH’S REPAIR SERVICE

      THE DETAILS

       

      We recommend all of our shoes be sent back their birthplace at our Northampton factory for a full service with our repairers - they’re the experts afterall.

       

      WHAT CAN BE REPAIRED?

      In Northampton we can offer full service repairs for all Goodyear welted styles, dependant on the condition of the shoes recieved.  

       

      HOW LONG WILL IT TAKE?

      On average 6-8 weeks depending on demand (at times this can be extended to 12 weeks)

       

      HOW MUCH WILL IT COST?

      Goodyear Welts:  €160 within EU (includes shipping & handling costs)

       

      Crown Collection:  €290 within EU (includes shipping & handling costs)

      HOW CAN I SEND MY SHOES FOR REPAIR?

       

      IN STORE: If you live close to a CHURCH’S store, you are welcome to visit us and one of our sales team will be able to assess the condition of your shoes for repair and send your shoes on to Northampton. The factory will contact you for final payment for the service. We will then send your shoes back to the store for collection.

       

      MAIL: If you wish to send your shoes directly to our Northampton factory, please print off and complete the PDF form from the link below and include it within your parcel. We recommend all shoes are sent on a tracked and signed for service.

       

      The address to send your shoes to is as follows:

       

      Repairs Department, Church’s Factory, Spencer Street, St James Road, Northampton, UK, NN5 5JB

       

      For further enquiries you can contact the department directly on:

       

      TEL: 01604 593313

      EMAIL: factoryshop@church-footwear.com

      THIRD PARTY REPAIRS

      Local repairs may be able to carry out services that we do not offer in Northampton such as partial repairs or re-solling for women’s Blake stitched shoes, but we cannot take responsibility for the outcome of these repairs and caution customers to use these third parties at their own risk.

       

      We are unable to offer our official CHURCH’S Repair Service for shoes that have been previously repaired by an unauthorised third party. This is for many reasons, including:

       

      • the quality and method of repair is unknown.
      • other repair companies use different nails, rivets, adhesives and stitching methods to attach sole and heel components.

      • methods used by an outside repairer may have damaged key components in the shoe meaning a repair cannot be successfully completed in future.

      • external repairers do not have the original lasts our products are made on so damages to the upper may have also occurred during repair.

       

      As a general rule, we can repair shoes up to four times. This completely depends on the condition of your shoes and if they have been repaired elsewhere.

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